Support

  1. New Site - New Password

    password_reset_icon

    As you are probably all aware, we have launched a new website.

    If you are having problems logging in to the Labelzone site with your old password you will need to request a new one.

    This is because we were not able to transfer your secure password from the old site to the new site.  

    All you need to do is request a new password. Simply use the password reset link and an email will then be sent to you with a password reset link.

     

    Existing Customers: For customers who had accounts on the old site, we have transferred customer accounts over to the new site.

    For security reasons, we do not have access to your passwords, so cannot transfer them over to the new website. Therefore on your first to ou

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  2. Personalised PAT

    Personalised PAT
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  3. BarTender Ultralite Features - Introduction

    Introduction


    Our LabelStation printers ship with the latest available version of BarTender Ultralite, which is registered to the printer and can be installed on all computers needed for your requirement. This is perfect for our networked LabelStation printers.

    Here’s a quick run down of the features BarTender Ultralite label design software:

    • Intuitive and Familiar Layout
    • Huge Font Selection
    • Advanced Text and Barcode Properties
    • Advanced Serialisation Options
    • Industrial Symbols and Shapes Selection
    • Insert your own logos, symbols and pictures
    • Advanced Data Entry Design
    • Quick Access to Printer Settings

    Huge Font Selection

    The font you use not only helps get the message across, it can be used to incorporate your brand’s uniqueness and match your

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  4. Downloads: LabelDirect Label Software

    LabelDirect for Windows is available on a 30 day FREE trial directly from the LabelDirect website here


    It is compatible with Microsoft Windows 10, 8.1, 8 & 7 and can be used with TSC, Toshiba, Zebra, Datamax and SATO label printers.

    Once you have purchased the software, you can then enter the serial number supplied on your invoice to activate at any time before or after the trial period ends.

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  5. Labelstation Pro 242 Pro 342 and Labelview Help - Printer Driver Issues

    ! Please note: LabelDirect and LabelView support has ended. LabelView is not compatible with the following operating systems: Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10.
    Printer driver & associated problems
    QuestionAnswerExplanation
    Back to the table of contents
    How can I stop the “Found New Hardware” wizard activating even though the correct
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  6. Windows 7, 8 & 10 Security

    Upon downloading any of our software, such as our LabelStation Helper or our LabelStation drivers, you might encounter a blockade of warning messages. Do not worry: this is your computer being overly cautious. Continue reading to find out more.


    Downloading

    When downloading our installation files, your web browser might give the following message, or at least something similar.

    This is normal. It's essentially saying that the file isn't recognized as being a frequently downloaded file . Naturally it is warning you of possible danger that might be ahead. Fortunately, with our software, there is nothing nasty attached to it.


    Protection

    The next window is a new one for users who have only recently started using Windows 10. It is the first of up to two full screen messages. Just in case the previous message didn't ring any alarm bells, this

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  7. LabelStation Software Download

    b>Please note: all software is for Microsoft Windows operating systems only and is confirmed to work on Windows 7, 8, 8.1, 10. This excludes phones, tablet computers and Windows running in a virtual machine (e.g. Boot Camp).

    Helper

    The Labelstation Helper is specifically made on your feedback. It's full of all the helpful templates and videos you'll find online but made available instantly offline (so no buffering). It also contains all the user manuals, diagnostics tools and the remote support client from our knowledgeable support team.

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  8. Windows 10 Compatible Printers

    Below is a list of product manufacturers have confirmed are Windows 10 compatible.

    If you are transferring your

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  9. Adjusting the Offset in BarTender

    Back to browsing BarTender Help

    The following instructions assume you have the same size selvedge (wastestrip or exposed backing paper) on either side of the labels.

    If you labels are printing to one side or too high/low follow these instructions from the video.

    Too high or too low:

    1. Go to “File” and “Print”.
    2. Click “Document Properties”.
    3. Go to the “Stock” tab.
    4. Change the “Gap Offset” under “Media Settings”.
    5. The number is in millimeters and must not be a negative number. If you enter a negative number it will reset to “0.0mm”.
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  10. How to Adjust the Font Size

    Back to browsing BarTender Help

    1. Select the textbox
    2. In the toolbar at the top you can change the font size from one of the presets or you can type your own value
    3. This feature can also be accessed by doubling clicking on the textbox to open its properties
    4. If the textbox is a single line (no alignment options selected) you can adjust the size by grabbing and dragging a corner or edge
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